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Dash
This is an interaction design group project proposed for Steelcase to help tackle the issues faced by their sales staff, while providing estimates to their clients.
ROLE
UX / UI Designer
User Researcher
TIMELINE
Sept - Dec 2022
14 weeks
SKILLS
UX Design
UI Design
User Research
User Interviews
Information Synthesis
Visual Design
Wireframing & Prototyping
Team Collaboration
TOOLS
Figma
FigmaJam
Adobe XD
Sketch
Miro
Mural
TEAM
Alison
Ken
Gayatri
Problem
Sales employees often find themselves contacting multiple employees and specialists to obtain quotes for customized furniture orders, and use valuable time and resources doing so.
Solution
This project aims to simplify the search, contact, and customization process for it's employees to ensure better interaction and simplified user experience.
The challenges in a nutshell.
Sales staff wants to quickly provide customized product estimates to clients and get them on board.
They need to reach out to several specialist at once to get the answers and quotes
There is a significant delay in relaying that information
There is confusion about reaching out to the right specialists.
This contributes to delays in getting back to the clients on time.
These are the user personas within Steelcase whom the design will cater to.
So how might we
enable sales to
process customization requests
more efficiently?
The aspiring outcomes.
Customization
Platform
Simple
Easy to understand
Intuitive
Low cost to adopt
Efficient
Easily identifies needs
Understanding the Journey map
Addressing the Key pain points
Initial explorations
An overview of use cases
The final deliverable.
An intuitive, easy to use and efficient product dashboard that allows the Steelcase employees to get in touch with the right people, search and customise products intuitively, and communicate on a common platform.
The contact search functionality is a valuable tool that allows users to efficiently pinpoint the teams of specialists who have contributed to a particular project. By using this feature, users can quickly identify and connect with the right experts, streamlining collaboration and knowledge-sharing within the organization.
With the customization feature, users gain the ability to personalize products by leveraging historical data. This feature provides valuable insights and data-driven recommendations, empowering users to make informed decisions when tailoring products to meet specific needs and preferences.
This feature not only facilitates internal communication among users but also encourages discussions about product customizations. It serves as a hub for sales members to exchange ideas, insights, and feedback, promoting a collaborative and informed approach to providing timely estimates to clients.
Look back and future
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