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Dash

This is an interaction design group project proposed for  Steelcase  to help tackle the issues faced by their sales staff, while providing estimates to their clients.

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ROLE​

UX / UI Designer

User Researcher

TIMELINE

Sept - Dec 2022

14 weeks

SKILLS

UX Design

UI Design

User Research

User Interviews

Information Synthesis

Visual Design

Wireframing & Prototyping

Team Collaboration

TOOLS

Figma

FigmaJam

Adobe XD

Sketch

Miro

Mural

TEAM

Alison

Ken

Gayatri

Problem

Sales employees often find themselves contacting multiple employees and specialists to obtain quotes for customized furniture orders, and use valuable time and resources doing so. 

Solution 

This project aims to simplify the search, contact, and customization process for it's employees to ensure better interaction and simplified user experience.

The  challenges in a nutshell.

Sales staff wants to quickly provide customized product estimates to clients and get them on board. 

They need to reach out to several specialist at once to get the answers and quotes

There is a significant delay in relaying that information

There is confusion about reaching out to the right specialists.

This contributes to delays in getting back to the clients on time.

These are the user personas within Steelcase whom the design will cater to. 

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So how might we 
enable sales to
process customization requests
more efficiently?

The aspiring outcomes.

Customization 
Platform

Simple
Easy to understand

Intuitive
Low cost to adopt

Efficient
Easily identifies needs

Understanding the Journey map

Addressing the Key pain points

Initial explorations

An overview of use cases

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The final deliverable.

An intuitive, easy to use and efficient product dashboard that allows the Steelcase employees to get in touch with the right people, search and customise products intuitively, and communicate on a common platform.

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The contact search functionality is a valuable tool that allows users to efficiently pinpoint the teams of specialists who have contributed to a particular project. By using this feature, users can quickly identify and connect with the right experts, streamlining collaboration and knowledge-sharing within the organization.

With the customization feature, users gain the ability to personalize products by leveraging historical data. This feature provides valuable insights and data-driven recommendations, empowering users to make informed decisions when tailoring products to meet specific needs and preferences.

This feature not only facilitates internal communication among users but also encourages discussions about product customizations. It serves as a hub for sales members to exchange ideas, insights, and feedback, promoting a collaborative and informed approach to providing timely estimates to clients.

Look back and future

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